FAQ

Default solution folder, feel free to edit or delete it.

Sign up for new service or support
If you own a Digium Switchvox or have an Asterisk based phone system and are looking for support, management or the ability to integrate with external solut...
Wed, 14 Feb, 2018 at 9:28 AM
What information should I provide when reporting a phone system issue?
Providing essential information is critical to getting quick resolutions to your problem.  As a general rule of thumb the following information should be...
Mon, 8 Feb, 2016 at 4:14 PM
What Priority level should I use?
The following is our standard response level based on Priority of your ticket. Your ticket will by default be set to low priority. You are welcom...
Mon, 19 Dec, 2016 at 10:37 AM
Accessing Emergency Support Services (ESS ℠)
Accessing Emergency Support Services (ESS℠) Our help desk will take emergency calls 24/7 365 for all clients declaring an emergency technical support req...
Thu, 20 Aug, 2015 at 3:08 PM
Getting more information
The support articles found here are to answer some of the most common questions. But we publish other information on our main website that may help you get ...
Wed, 14 Feb, 2018 at 9:35 AM
How to reset a Polycom admin password
Description The default password, 456, for Polycom phones is not accepted for us to access the display factory reset menu.  Is there another way?  Resolut...
Wed, 6 Feb, 2019 at 1:52 PM
Setting up a Dynamic IP Client
If you employee teleworkers that use a dynamic IP address from their remote location, as most residential installations do, then using a Dynamic IP agent on...
Tue, 21 May, 2019 at 12:52 PM
Viewing Support Tickets
All support tickets are viewable by the member that created the ticket (Ticket Owner). Additionally, your organization's administrator or managers may...
Thu, 5 Nov, 2020 at 4:37 PM